Last updated: 16 April 2025
Who we are
Eldritch Spire LLC is a company that develops and sells its own software.
Information We Collect
Personal Information
- Account & Profile: Name, email address, billing & shipping address.
- Order Details: Purchase history, license keys, download records.
Payment Information
- We use WooCommerce with third-party gateways (e.g. Stripe, PayPal). We do not store your full payment details on our servers–those are handled directly by the gateway.
Technical & Usage Data
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IP address, browser type, device identifiers, pages visited, referrer URL.
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Cookies, web beacons, and similar technologies
How We Use Your Information
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Order Fulfillment: Process purchases and deliver digital licenses.
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Account Management: Create and maintain your WooCommerce “Customer” account.
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Customer Support: Respond to inquiries and support requests.
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Communications: Send transactional emails (order confirmations, license delivery) and, if opted in, marketing newsletters.
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Improvements & Analytics: Analyze site usage to optimize performance and content.
Sharing Your Information
We may share your data with:
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Service Providers: Payment gateways (Stripe, PayPal), web host (Hostinger), email platform, analytics providers.
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Legal & Compliance: When required by law or to enforce our Terms of Service.
We do not sell or rent your personal information to third parties for marketing.
Cookies & Tracking Technologies
We use cookies to:
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Keep you logged in, remember your cart contents, and personalize your experience.
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Integrate with analytics (e.g. Google Analytics) to understand site performance.
You can manage or disable cookies via your browser settings, but some features (checkout, login) may break.
Data Retention
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Account & Order Data: Retained until you request deletion or as required by law.
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Analytics Data: Aggregated and anonymized; retained for up to 24 months.
Security
We implement reasonable technical and organizational measures to protect your data, including:
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HTTPS encryption (SSL/TLS)
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Regular malware scans and firewall protection on Hostinger
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Limited access controls for administrative accounts
Your Rights
Depending on your jurisdiction, you may have rights to:
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Access the personal data we hold about you.
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Correct or update inaccurate information.
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Delete your account and personal data.
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Opt‑out of marketing communications.
To exercise these rights, contact us at the email
Children’s Privacy
Our services are not directed to anyone under 16. We do not knowingly collect data from minors. If you believe we have inadvertently collected such information, please contact us to request deletion.
below.
Third‑Party Links & Services
Our site may contain links to third‑party websites (e.g., Arcane Scribe’s official site). We aren’t responsible for their privacy practices. Please review their policies before providing any personal data.
Changes to This Policy
We may update this policy from time to time. The “Last updated” date above will reflect any changes. Your continued use constitutes acceptance of the revised policy.
Contact Us
If you have questions or requests regarding your privacy or this policy, please email us at:
support@eldritchspire.net